Alwateen

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Privacy Policy

Privacy Policy

How Alwateen handles your health and personal data inside the app.

This page is the official privacy policy for Alwateen digital services.

The management of the Al-Wateen application (operated through the official Alwateen platform) is committed to protecting the privacy of your personal and medical data. This policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

When you use the application, we collect only the information necessary to provide our services:

  1. Personal Information: Name, phone number, email address, and age.
  2. Medical Data: Medical history, symptoms, radiology images, laboratory results, and medications (which you provide voluntarily within your medical profile).
  3. Usage Data: Technical information about device type and operating system to optimize application performance.

2. How We Use Your Data

We use this information to provide a comprehensive health experience, including:

  1. Facilitating appointment bookings and communication with doctors.
  2. Organizing your personal medical profile so it is accessible to you whenever needed.
  3. Sending essential notifications (medication reminders, consultation updates).
  4. Improving medical tools (such as the dosage calculator) based on your inputs.

3. Data Protection and Information Security

We implement the highest technical security standards:

  1. Encryption: All sensitive medical data is encrypted during both transmission and storage.
  2. Limited Access: No third party can access your medical profile without your direct permission (e.g., the doctor you are consulting).
  3. Confidentiality: We are committed to not selling or sharing your personal data with advertisers or external parties for commercial purposes.

4. User Rights

You have the full right to:

  1. Access and modify your data at any time.
  2. Permanently delete your account and information from our database.
  3. Control the permissions requested by the app (such as camera access for uploading medical reports).

5. Changes to the Privacy Policy

We may update this policy periodically to keep pace with technical or legal developments. You will be notified of any material changes via the application.

6. Contact Us

For any inquiries regarding your privacy, you can contact the Alwateen technical support team via:

  1. Email: [Official support mailbox]
  2. Website: [alwateen.app]


How app permissions are used

Alwateen requests device permissions only when a related feature is opened or explicitly enabled by the user.

If you deny an optional permission, the related feature may stay unavailable, but the rest of the app remains usable according to the granted access.

The app does not request microphone, contacts, or background-location access in the current Android release.

Notifications

Android permission: android.permission.POST_NOTIFICATIONS
Why To deliver medication reminders, operational alerts, appointment updates, and important account notices.
When Requested when onboarding reaches the permissions step or when notification-based reminders and alerts are enabled on a supported device.
If you deny it Push alerts and local reminders may not be delivered until notifications are enabled again from system settings.

Location

Android permission: android.permission.ACCESS_COARSE_LOCATION / android.permission.ACCESS_FINE_LOCATION
Why To help share the current device location during emergency-assistance flows and location-dependent help requests started by the user.
When Requested only when a location-aware emergency or assistance flow is opened and the app needs the current position while the app is in use.
If you deny it Emergency or assistance requests can still be opened, but automatic location sharing will remain unavailable until permission is granted.

Camera

Android permission: android.permission.CAMERA
Why To capture profile photos, family-member photos, medication packages, prescriptions, and user-initiated supporting attachments.
When Requested only after the user chooses a capture action such as taking a profile image, medication image, or attachment from the camera.
If you deny it Camera capture will stay unavailable, but the user can continue using the app and may use non-camera alternatives when offered.

Biometrics

Android permission: android.permission.USE_BIOMETRIC / android.permission.USE_FINGERPRINT
Why To let the user reopen a saved session with the device security method such as fingerprint or face unlock.
When Used only after the user enables biometric unlock from settings or chooses biometric sign-in on a supported device.
If you deny it Biometric unlock will remain disabled and the user can continue with password, OTP, or other supported sign-in methods. Alwateen does not capture a face image and does not request camera access for biometric verification.